Fusion FAQ

Product Questions:

What are Fusion Power Bandz made of and how long will they last?

Our bands are comprised of our TourmaMix technology which is a mixture of tourmaline and mylar.

The active ingredient in our TourmaMIX blend is tourmaline. Tourmaline has the unique property of negative ion production. The only stipulation is that tourmaline has to be activated by a heat source, thus, the human body. However, this allows the band to truly be effective forever as the tourmaline never stops producing negative Ions. As long as the silicone is touching your wrist it will have the same continuous benefits.

The energy balancing function of your Fusion Power Band are the 2 mylar holograms. Mylar is still being researched to see if its effects wear out. The large scale mylar patches that are used in industrial applications to balance static electricity are replaced every three years or so.

In short, the tourmaline negative ion health benefits are never ending. The mylar energy balancing benefits will be years at minimum.

Can I wear my band all the time?

Yes, you can wear your band 24/7. Additional Negative Ions are always good for the body. In fact, make sure you have it on when you know you are going to be kept in doors for any period. Enclosed environments harvest positive ions which can be harmful to the human body.

Can I get my Fusion Power Bandz wet?

Yes, it can get wet! In fact, we want you to get it wet. Specifically, the shower due to the negative ion-charged environment. The additional ions will stimulate the tourmaline in your band to produce more. It will boost the bands negative ion production for 3 hours or so. Wearing the band in the pool is not recommended. The chlorine may damage the Silicone.

Are FUSION Power Bandz the same as iRenew or other balance bands?

The iRenew product is totally different and it is not owned by us. Our FUSION Power Bandz, are focused on Tourmaline and the negative ion benefits that have been medically documented

Does it matter where I wear my Fusion Power Bandz?
No. It is mainly for your wrist. However, you can wear it on your ankle if it fits.

What if my band breaks or has a defect?
We Guarantee our Power Bandz for the first 90 Days against any sort of defect. If you feel your band is defective please sign in to your account to file a warranty claim.

What are the black specks in my Fusion Ivory and Pink Bandz?

The black specks in the bandz are the mineral tourmaline.

Order Questions:

How long do I have to return/exchange my band?

Returns- Within 30 days

**When using a voucher or coupon code, returns will only receive company credit towards another product.**

Exchanges - Within 7 Days. Band(z) MUST be unworn and in the same condition as time of purchase.

We have a NO PENALTY exchange policy within the first 7 Days of receiving your Power Bandz.

Will my personal information be safe by ordering online? Does Fusion Bandz have a secure website?

Yes, very safe. Our website has 128 bit SSL encryption

What payment methods can I use?

Fusion Bandz accepts Visa, Mastercard, Discover and American Express.

Once my order is placed, how long will it take to ship?

Your order ships within 1-2 business days.

How do I make changes to my online order (shipping address, color, size, quantity, etc.)?

Please contact our customer service at 866-650-1963 We cannot guarantee all changes will be able to be made, but we will do our best to perform your request. Any changes that affect the total price of the order (changing shipping methods, switching to product with a different price, adding/removing products) can only be done if your order has not shipped, additional charges will apply. Once an order has already been shipped, we are unable to ANY make changes. You MUST contact customer service to make any changes within 48 hours or less. We cannot guarantee any changes but we will do our best to accommodate your request.

How can I cancel my order?

Contact customer service at 866-650-1963 end_of_the_skype_highlighting.

Once your order has shipped, we are unable to make cancellations, and you will have to send product back to us for a refund or exchange. Shipping charges are non-refundable.

Why was my order declined?

The following are the most common reasons for declined orders:

- Billing address does not match the address that the credit card statements are sent to (billing address must be the same exact address that the credit card statements are sent to).

- A card information change (such as billing address change) has not taken effect yet (can sometimes take a couple months).

- Expiration date does not match.

- Credit limit has been exceeded.

Please contact your card issuer to determine the reason for the decline. Once you have identified the issue, you must replace the order.

Contact customer support at www.FusionPowerBandz.com if you need further assistance.

My credit card transaction was declined, but my account shows I have been charged for the order. Why is that?

Contact customer service

What if I do not receive my order or receive the wrong product, color and/or size?

If you do not receive your order or have received the incorrect order please contact Customer Service immediately. We are dedicated to providing you with the fastest and most effective care when it comes to your order. We will promptly handle any issue that may arise.

Shipping Questions:

Where do you ship? Do you ship internationally?

Yes

What carrier do you use to ship?

We use USPS and Fed Ex. Fed Ex for larger orders, some international orders or if this service is specifically requested.

Shipping Methods, Times:

USPS First Class: 2-9 business days (+48 hour fulfillment processing)

USPS Priority: 2-5 business days (+ 48 hour fulfillment processing)

USPS Express: 1-2 business days (+48 hour fulfillment processing) $18.00

***NOTE: Express shipping will NOT arrive the next day. Please allow at least 48 hours for processing.***

Order not received:

Please contact us as soon as possible. We include tracking on all of our shipments. In this case, we will initiate an investigation with the United States Postal Service. Once the case with the USPS is closed and is resolved. We will contact you with further information. Please be patient while we have this matter resolved.